LABORATORY POLICIES

Working together,
with clarity.

Policies from the supplied 2026 NJ Ceramics laboratory portfolio. Please discuss any case-specific arrangements before sending work.

Single central, lateral or canine

We offer a bespoke service for the shade matching of single anterior teeth. Our fee of £500 includes two simultaneous fabrications using two different porcelain builds, shade adjustments for both trials and any remakes that are required as part of the single tooth restoration.

Remakes

We will generally not charge for a remake regardless of cause. However, if it relates to a previously discussed shortfall in communication, preparation, impression or scan, we reserve the right to charge in full.

We require the return of all working models, manufactured items and a new impression or scan for a remake.

Collections & delivery

A complimentary local collection and delivery service is available. Whilst every effort is made to carefully track and plan for cases to arrive with you on the due date, the laboratory cannot be held responsible for unforeseen postal delays, strikes or other events outside its control.

Surge capacity

We are committed to providing our clients with high levels of service and predictable production timescales. Should we have any problems with a case on receipt or during the technical process, we will contact you immediately to agree an appropriate course of action.

In the event of excess workloads at peak times, it may be necessary to increase the number of working days in the laboratory, and your understanding is appreciated.

Payment policy

We ask that all accounts are settled within 14 days following us issuing a month-end statement. The statutory interest of 8% above base rate will automatically be charged on overdue accounts on a pro-rata basis. The laboratory reserves the right to check the credit rating of any client or applicant for credit.

Source: NJ Ceramics Portfolio & Pricelist 2026. These policies are presented for business-owner review before launch.

View current laboratory fees

LET’S WORK TOGETHER

A considered result starts
with a conversation.

Discuss your next case

FROM THE LABORATORY

Follow the craft.

Explore Natalie’s Instagram grid for ceramic details, recent work and life in the laboratory.

Pink diagnostic wax-up from the laboratory collection Side-by-side restoration forms from the laboratory collection Natural smile from the clinical case collection

Selected photography from the website collection. The links open Natalie’s Instagram grid.